Contractor Access & Appointment Support

Reliable Contractor Access Support Across Medway and Kent
Grillo Realty Services provides appointment-based property access and attendance support for landlords, property managers, managing agents, contractors and property operators.

GRS can attend the property, provide agreed access, confirm whether the contractor attended and record the factual outcome of the appointment.
Arrange Contractor Access
Send Details by WhatsApp
Available by confirmed appointment, subject to location, access arrangements, diary availability and the agreed visit brief.

Local Appointment Support

When Someone Needs to Be at the Property
A contractor appointment may require a reliable person to provide access, wait at the property or confirm whether the visit took place.

You may be managing the property remotely, dealing with several appointments, unable to attend during the contractor’s time window or need a factual record of what happened.

GRS provides practical on-the-ground support. We attend to an agreed brief, facilitate authorised access and report the appointment outcome clearly.

We do not supervise the contractor, direct the work or certify that repairs have been completed correctly.

Agreed to Your Appointment Brief

What GRS Can Attend and Record
Depending on the appointment, the service can include:
  • Property Access: Providing authorised access to the contractor using an agreed key, occupier arrangement or client-approved access method.
  • Contractor Attendance Confirmation: Recording whether the expected contractor or tradesperson arrived and whether the appointment proceeded.
  • Arrival and Departure Details: Recording agreed arrival, departure or appointment times where requested.
  • Waiting at the Property: Remaining at the property during an agreed appointment window or for an agreed period.
  • Before-and-After Photographs: Capturing prescribed photographs before or after the appointment where this has been included in the brief.
  • Client-Supplied Checklist: Recording whether visible items listed by the client appear present, attended to or complete.
  • Accessible Meter Readings: Recording and photographing displayed meter readings where the relevant meter is accessible and can be approached safely.
  • Failed-Access or Non-Attendance Evidence: Documenting where the contractor does not attend, access cannot be obtained or another issue prevents the appointment from proceeding.
  • Key Collection and Return: Collecting, holding temporarily and returning keys where this has been agreed as part of the confirmed booking.

Clear Appointment Outcomes

A Factual Record of What Happened
After the appointment, the client can receive an agreed combination of:
  • confirmation of the attendance date and time;
  • confirmation of whether access was obtained;
  • confirmation of whether the contractor attended;
  • agreed arrival and departure details;
  • before-and-after photographs;
  • visible observations;
  • accessible meter readings;
  • factual visit notes;
  • a record of failed access, non-attendance or an aborted appointment;
  • confirmation of key collection or return where applicable.
The visit record confirms what was observed during the appointment. It does not determine whether the work was technically necessary, properly completed or compliant with any specification, contract or regulation.

The required reporting format and timeframe are agreed before the booking is confirmed.

Who the Service is For

Practical Support for Property Clients and Contractors
Contractor access and appointment support may be useful where:
  • a landlord cannot attend a contractor appointment;
  • a property manager needs someone local at the property;
  • a managing agent requires access support;
  • a contractor needs authorised entry to a property;
  • a repairs coordinator needs confirmation that an appointment took place;
  • a property is vacant or between occupancies;
  • keys need to be collected and returned;
  • a long contractor arrival window requires on-site attendance;
  • agreed before-and-after photographs are required;
  • a missed appointment or failed access needs to be recorded;
  • repeat access support is needed across a portfolio;
  • an out-of-area owner needs someone dependable on the ground.
GRS can support one-off and repeat appointments where the process, location, scope and pricing have been agreed.

Clearly Defined Support

Access and Attendance Without Managing the Works
GRS can:
  • attend the property;
  • provide authorised access;
  • meet the expected contractor;
  • record whether attendance occurred;
  • remain on site for an agreed period;
  • capture prescribed photographs;
  • complete a client-supplied factual checklist;
  • report visible exceptions;
  • escalate access or attendance issues to the nominated contact.
GRS does not:
  • select or appoint the contractor;
  • negotiate the contractor’s price;
  • instruct technical work;
  • direct how work should be completed;
  • supervise the contractor;
  • manage health and safety;
  • approve materials;
  • confirm technical completion;
  • certify workmanship;
  • accept responsibility for the contractor’s conduct or performance.
The client remains responsible for the contractor appointment, work instruction and technical decisions.

Important Service Limitations

Visible Records Are Not Workmanship Approval
GRS may photograph visible work and record whether items on a client-supplied checklist appear present or complete.

This does not mean that GRS confirms:
  • the correct work was instructed;
  • the correct materials were used;
  • hidden work was completed;
  • the repair resolved the underlying issue;
  • the work meets a quotation or specification;
  • the work complies with building regulations;
  • the work satisfies a landlord, insurer or housing provider;
  • the installation is safe;
  • the contractor has completed all contractual obligations.
Where technical verification is required, the client should appoint an appropriately qualified contractor, surveyor, engineer or other competent professional.

What the Service Does Not Include

Attendance Support—Not Repairs Supervision
GRS does not provide:
  • repairs or maintenance;
  • contractor procurement;
  • contractor management;
  • project management;
  • technical inspection;
  • clerk-of-works services;
  • workmanship approval;
  • completion certification;
  • health-and-safety supervision;
  • risk assessments;
  • method-statement approval;
  • statutory compliance checks;
  • safety certification;
  • defect diagnosis;
  • repair specifications;
  • cost approval;
  • payment authorisation;
  • dispute resolution;
  • emergency call-out response;
  • continuous keyholding;
  • security guarding;
  • welfare or safeguarding visits.
GRS provides attendance, access and factual reporting against the agreed appointment brief.

A Straightforward Booking Process

How to Arrange Contractor Access
  • 1. Send the property and appointment details
    Provide the property postcode, preferred date, contractor arrival window and reason for the appointment.
  • 2. Define the required support
    Tell us whether GRS is needed to provide access, wait at the property, capture photographs, record attendance or complete a checklist.
  • 3. Confirm access arrangements
    Explain how keys or access will be provided and whether collection or return is required.
  • 4. Agree the escalation process
    Provide the nominated contact and explain what GRS should do if the contractor is late, absent or unable to proceed.
  • 5. Receive scope and pricing
    GRS reviews the location, appointment window, expected duration, access requirements and reporting needs before confirming the service and price.
  • 6. GRS attends and reports
    We complete the agreed appointment brief and provide the factual outcome in the agreed format.
Booking notice:

Submitting an enquiry does not confirm an appointment. The booking is accepted only after Grillo Realty Services has confirmed the scope, timing, price and access arrangements.

Local Service Area

Operating Across Medway and Kent
Core coverage includes:
  • Chatham
  • Gillingham
  • Rainham
  • Rochester
  • Strood
  • Hoo and the wider Medway area
Appointments may also be available in:
  • Gravesend
  • Maidstone
  • Sittingbourne
  • Dartford
  • Aylesford
  • Snodland
  • West Malling
  • Tonbridge
  • other parts of Kent
Wider South East appointments may be considered subject to travel, duration, diary availability and the service required.
Check Availability for Your Postcode

Pricing

Clear Pricing Before the Appointment Is Confirmed
Contractor access and appointment support is priced according to:
  • property location;
  • contractor arrival window;
  • expected appointment duration;
  • access arrangements;
  • key collection and return;
  • waiting time;
  • photographs or video required;
  • checklist and reporting requirements;
  • urgency or out-of-hours attendance;
  • travel outside the core service area.
Where the contractor is late, does not attend or the appointment runs beyond the agreed duration, additional waiting time or attendance charges may apply in accordance with the confirmed booking terms.

You will receive the full price and applicable booking terms before the appointment is accepted.

No appointment is confirmed until Grillo Realty Services has agreed the scope, timing, access arrangements and price.
Request a Quote

Frequently Asked Questions

Can GRS supervise the contractor?
No. GRS provides access and factual attendance support. We do not direct, supervise or manage the contractor’s work.
Can GRS confirm that the repair has been completed?
GRS can photograph visible work and record whether items on a client-supplied checklist appear present or complete. We do not approve workmanship or confirm technical, contractual or regulatory completion.
Can GRS wait at the property during a contractor appointment?
Yes, where the expected duration or arrival window has been agreed in advance. Additional charges may apply where the appointment exceeds the confirmed duration.
What happens if the contractor is late?
GRS will follow the agreed escalation instructions and contact the nominated client representative where appropriate. Extended waiting time may be chargeable.
What happens if the contractor does not attend?
GRS can record the non-attendance and provide a factual appointment record. The booking may remain chargeable under the confirmed terms.
Can GRS collect keys?
Key collection, temporary custody and return can be arranged where it is linked to a confirmed appointment. The collection point, timing, return arrangements and any additional charge must be agreed in advance.
Can you provide before-and-after photographs?
Yes. Prescribed photographs can be included where the required rooms, items or areas are identified before the appointment.
Can GRS let a contractor into an occupied property?
Yes, where the client has appropriate authority and lawful access arrangements have been confirmed. GRS does not determine whether notice, consent or tenancy-access requirements have been satisfied.
Can GRS approve additional work while the contractor is present?
No. Any variation, additional work or cost approval must be referred to the client or nominated decision-maker.
Can the contractor leave keys with GRS?
Only where this has been expressly agreed before the appointment. GRS does not provide an open-ended or continuous keyholding service.
Do you provide Saturday appointments?
Yes. Saturday appointments may be available subject to location, access arrangements and diary availability. GRS does not currently provide routine Sunday appointments.
Can repeat contractor-access appointments be arranged?
Yes. Repeat support can be arranged where the properties, booking process, access arrangements, escalation contacts and pricing have been agreed.
Do you offer emergency access?
GRS does not provide a general emergency or 24-hour access service. Short-notice requests may be considered subject to availability and the nature of the appointment.

Arrange Contractor Access

Need Someone Reliable at the Property?
Send us the property postcode, contractor appointment window, access arrangements and the outcome you need GRS to record.

We will review the request and confirm availability, scope and price before the appointment is accepted.
Arrange Contractor Access
Send Details by WhatsApp
Appointment-based contractor access and factual attendance support across Medway and Kent, with wider locations considered subject to availability.