PROPERTY ATTENDANCE & EVIDENCE VISITS

Reliable Property Attendance Across Medway and Kent
When you need someone dependable on the ground, Grillo Realty Services can attend the property, follow an agreed brief and provide a clear factual record of what happened.

GRS supports estate agents, landlords, property managers, investors, contractors and property operators across Rochester, Medway and Kent.
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Available by confirmed appointment, subject to location, access arrangements, diary availability and service requirements.

Local Property Support

When You Cannot Be There Yourself
A property may need to be accessed, photographed, checked or attended at a time when you or your team cannot be there.

You may be managing the property from another area, covering several appointments, coordinating a contractor or simply need an independent record of what occurred during a visit.

Grillo Realty Services provides practical local attendance support. We attend to an agreed brief, record visible information and report the outcome clearly—without presenting the visit as a survey, technical inspection or property-management service.

Agreed to Your Visit Brief

What GRS Can Attend and Record
Depending on the purpose of the appointment, a visit can include:
  • Access Confirmation: Recording whether access was obtained, how access was provided and whether the appointment proceeded as expected.
  • Photographs and Video: Capturing agreed photographs or video of visible areas, items or conditions specified in the visit brief.
  • Visible Property Condition: Recording visible condition, damage, deterioration or other exceptions without diagnosing the cause or recommending remedial work.
  • Meter Readings: Recording and photographing visible meter readings where the meter is accessible and can be approached safely.
  • Contractor Attendance: Confirming whether a contractor attended, recording arrival or departure information where requested and capturing agreed photographs.
  • Client-Supplied Checklists: Recording whether visible items appear present or complete against a checklist supplied by the client, without approving workmanship or technical compliance.
  • Failed Access or Aborted Visits: Documenting attendance where access could not be obtained or an appointment could not proceed, including supporting photographs where appropriate.
  • Key Collection and Return: Collecting, holding temporarily and returning keys where this has been agreed as part of the booked appointment.

Clear Visit Outcomes

A Factual Record of the Appointment
After the visit, the client can receive an agreed combination of:
  • confirmation of the attendance date and time;
  • confirmation of whether access was obtained;
  • photographs or video captured to the agreed brief;
  • visible meter readings where requested and accessible;
  • factual notes on what was observed;
  • confirmation of whether an expected person or contractor attended;
  • details of any access problem or material exception;
  • a record of an aborted or no-access visit.
The required output and reporting timeframe are agreed before the appointment is confirmed.

Where a material issue prevents the visit proceeding, GRS will contact the nominated client representative as soon as reasonably practical.

Who the Service is For

Practical Support for Remote and Busy Property Clients
Property attendance visits may be useful where:
  • an estate or letting agent cannot cover a local appointment;
  • a landlord lives outside Medway or Kent;
  • a portfolio owner needs a factual update on a property;
  • a vacant property requires a scheduled visual check;
  • a contractor needs access to a property;
  • a client needs confirmation that an appointment took place;
  • agreed photographs or meter readings are required;
  • keys need to be collected and returned for a specific visit;
  • a failed-access or no-show appointment needs to be recorded;
  • a property operator needs reliable local attendance without appointing a full property manager.
GRS can support one-off appointments and repeat visits where the scope, frequency and operating requirements have been agreed in advance.

Clearly Defined Reporting

Photo-Led Evidence Without Technical Conclusions
In this service, “evidence” means the factual information captured during the appointment, such as:
  • photographs;
  • video;
  • attendance details;
  • accessible meter readings;
  • visible observations;
  • factual visit notes;
  • records of failed access or non-attendance.
GRS does not guarantee that photographs, video or visit notes will satisfy the requirements of a court, insurer, regulator, deposit adjudicator, surveyor or other third party.

Tell us before booking where the visit record is intended to meet a specific contractual or third-party requirement. We will confirm whether the requested scope is suitable for the service GRS provides.

What the Service Does Not Include

Attendance and Reporting—Not Surveying or Property Management
GRS does not provide:
  • building surveys;
  • structural inspections;
  • property valuations;
  • rental valuations;
  • technical defect diagnosis;
  • damp or mould diagnosis;
  • formal inventories or schedules of condition;
  • safety assessments;
  • certification that a property is safe or compliant;
  • certification that works have been completed correctly;
  • statutory compliance inspections;
  • workmanship approval;
  • clerk-of-works services;
  • tenancy management;
  • tenant enforcement;
  • legal, investment or acquisition advice.
GRS records what is visible and reports factual outcomes against the agreed visit brief. Decisions about repairs, compliance, value, safety or further professional investigation remain the client’s responsibility.

A Straightforward Booking Process

How to Arrange a Property Attendance Visit
  • 1. Send the property details
    Provide the property postcode, preferred date, appointment window and the reason for the visit.
  • 2. Define the required outcome
    Tell us what you need GRS to attend, photograph, record or confirm.
  • 3. Receive confirmation and pricing
    We will review the location, duration, access arrangements, reporting requirements and diary availability before confirming the scope and price.
  • 4. Confirm access arrangements
    Keys, occupied-property access, contractor attendance and any authorised contacts must be agreed before the appointment.
  • 5. GRS attends and reports
    We attend the property, complete the agreed brief and provide the factual visit record in the agreed format.
Important booking wording:

Submitting an enquiry does not confirm an appointment. A booking is confirmed only when Grillo Realty Services has accepted the brief, confirmed availability and agreed the price and access arrangements.

Local Service Area

Operating Across Medway and Kent
Core coverage includes:
  • Chatham
  • Gillingham
  • Rainham
  • Rochester
  • Strood
  • Hoo and the wider Medway area
Appointments may also be available in:
  • Gravesend
  • Maidstone
  • Sittingbourne
  • Dartford
  • Aylesford
  • Snodland
  • West Malling
  • Tonbridge
  • other parts of Kent
Wider South East appointments may be considered subject to travel, duration, diary availability and the service required.
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Priced to the Appointment

Clear Pricing Before the Visit Is Confirmed
Property attendance and evidence visits are quoted according to:
  • property location;
  • appointment duration;
  • access arrangements;
  • key collection and return;
  • waiting time;
  • photographs or video required;
  • reporting requirements;
  • urgency;
  • travel outside the core service area.
The price will be confirmed before the appointment is booked.

Failed access, late cancellation, extended waiting time or an appointment that cannot proceed may remain chargeable in accordance with the confirmed booking terms.
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Frequently Asked Questions

Is this a building survey or technical property inspection?
No. GRS provides non-technical attendance, visible observation, photography and factual reporting. We do not investigate defects, assess structural condition or certify safety or compliance.
Can GRS collect keys?
Key collection, temporary custody and return can be arranged where it is linked to a confirmed appointment. The collection point, timing, return arrangements and any additional charge must be agreed in advance.
Can you attend an occupied property?
Yes, where the client has the appropriate authority and lawful access arrangements have been confirmed. GRS does not determine whether notice or consent requirements have been satisfied.
Can you confirm that repair work has been completed?
GRS can photograph visible work and record whether items on a client-supplied checklist appear present or complete. We do not approve workmanship or confirm that work meets technical, contractual or regulatory standards.
How quickly will I receive the visit record?
The reporting timeframe is agreed before booking and depends on the visit requirements. Where access fails or another material issue prevents the appointment proceeding, GRS will notify the nominated contact as soon as reasonably practical.
Can you provide repeat property visits?
Yes. Repeat visits can be arranged where the location, frequency, visit brief, reporting format and pricing have been agreed.
Do you provide emergency or 24-hour attendance?
No general 24-hour or emergency service is promised. Short-notice or out-of-hours appointments may be considered subject to location, availability and the nature of the request.

Request a Property Attendance Visit

Need Someone Reliable on the Ground?
Send us the property postcode, preferred date and required visit outcome. We will review the brief and confirm availability, scope and price before the appointment is booked.
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Supporting contact line:

Alternatively, email info@grillorealtyservices.com with the property postcode and visit requirements.