Website Terms of Use | Grillo Realty Services

Website Terms and Conditions

Effective date: 6 August 2026

1. About these terms

These Website Terms of Use govern your access to and use of:

By accessing or using this website, you agree to these terms. Where you use the website on behalf of a business or other organisation, you confirm that you have authority to bind that organisation to these terms.

Please do not use the website if you do not agree to these terms.

2. About us

This website is operated by Grillo Inc Ltd, trading as Grillo Realty Services and GRS.

Grillo Inc Ltd is a private limited company registered in England and Wales under company number 11530153.

Registered office:
128 City Road
London
EC1V 2NX
United Kingdom

VAT registration number:
439409278

Email:
terms@grillorealtyservices.com

References in these terms to “GRS”, “Grillo Realty Services”, “we”, “us” or “our” mean Grillo Inc Ltd.

3. These terms do not govern service bookings

These terms govern use of the website only. They do not govern individual property attendance visits or any other services provided by GRS.

Services are subject to separate Service Terms and Booking Conditions, which are supplied directly to the client before a booking is accepted.

Submitting an enquiry form, requesting a quote, sending a WhatsApp message or contacting us through the website:

does not create a contract;
does not confirm an appointment;
does not guarantee availability;
does not oblige us to accept the requested work.

A service booking is confirmed only when we expressly accept it in writing after agreeing the scope, timing, access arrangements, price and applicable Service Terms and Booking Conditions.

4. Other terms and policies

Our Privacy Policy explains how we collect, use, store and protect personal information.

Our Cookie Policy, or the cookie section of our Privacy Policy where combined, explains how the website uses cookies and similar technologies.

Those policies also apply when you use the website.

5. Permitted use of the website

You may use the website for lawful personal purposes or for legitimate internal business purposes, including:

learning about GRS;
reviewing the services described;
making a genuine enquiry;
requesting information about availability;
contacting us about a possible appointment.

Your permission to use the website is limited, non-exclusive and may be withdrawn where you breach these terms or misuse the website.

6. Prohibited use

You must not use the website:

for any unlawful, fraudulent or misleading purpose;
to impersonate another person or organisation;
to submit information that you know is inaccurate or misleading;
to infringe another person’s intellectual property, privacy or other legal rights;
to transmit malware, viruses or harmful code;
to attempt to obtain unauthorised access to the website, server, database or associated systems;
to interfere with the operation, security or availability of the website;
to carry out automated scraping, data extraction or harvesting without our prior written permission;
to send unsolicited advertising, promotional material or spam;
in any way that could damage our reputation or falsely suggest an association with or endorsement by GRS.

You must not knowingly introduce any material that is malicious, technologically harmful or designed to disrupt the website.

Unauthorised access to computer systems may constitute a criminal offence. Where appropriate, we may report suspected unlawful activity to the relevant authorities and cooperate with lawful investigations.

7. Information on the website

The website provides general information about GRS and the types of property attendance and access support that may be available.

Website content is not intended to constitute:

property, investment or financial advice;
legal advice;
estate-agency advice;
property-management advice;
a valuation;
a building or structural survey;
technical inspection or certification;
diagnosis of defects, damp or disrepair;
health and safety, fire-safety or statutory compliance advice;
a recommendation concerning a property, contractor or transaction.

You should obtain advice from an appropriately qualified professional where specialist judgement, diagnosis, certification or regulated advice is required.

Descriptions of services on the website are general. The service provided for a particular appointment will be limited to the scope expressly agreed in the relevant written booking confirmation.

8. Accuracy of website information

We take reasonable care when preparing and updating the website. However, we do not guarantee that all information will always be complete, current or free from minor errors.

Service descriptions, geographic coverage, availability and other website information may change.

You should not assume that:

a particular service is available on a specific date;
every location mentioned falls within our standard operating area;
an enquiry has been accepted;
a price or booking has been agreed;

unless we have confirmed this expressly in writing.

9. Website availability

We aim to keep the website accessible, but we do not guarantee uninterrupted or continuous availability.

We may suspend, restrict, withdraw or change all or part of the website where reasonably necessary, including for:

maintenance;
security;
technical problems;
updates;
changes to our services;
circumstances outside our reasonable control.

Where reasonably practicable, we will try to minimise disruption. We are not obliged to keep any particular page, feature or item of content available permanently.

10. Enquiries and information submitted to us

When submitting an enquiry, you must provide information that is accurate to the best of your knowledge.

You must have lawful authority to provide any personal information, property information, documents or photographs submitted to us.

Unless we specifically request them through an appropriate channel, you should not submit:

alarm codes;
lock-box or key-safe codes;
banking or payment-card information;
identity documents;
information about another person’s health;
highly confidential tenancy documents;
unnecessary personal information concerning occupiers or third parties.

Providing information through the website does not guarantee that it is appropriate for us to act upon it. We may request clarification, further information or an alternative secure method of communication.

We may reject or delete submissions that are unlawful, abusive, malicious, irrelevant or incompatible with the purpose of the website.

11. Intellectual property

Unless stated otherwise, the website and its content are owned by or licensed to Grillo Inc Ltd.

This includes, where applicable:

written content;
branding;
logos;
page designs;
graphics;
photographs;
videos;
service descriptions;
downloadable materials;
website structure and presentation.

You may view the website and print or download reasonable extracts for your own personal use or legitimate internal business evaluation.

You must not, without our prior written permission:

reproduce or republish substantial parts of the website;
commercially exploit website content;
modify our content and present it as original or authorised;
remove copyright, trademark or ownership notices;
use our branding in a way that implies endorsement, partnership or affiliation;
create a database by systematically extracting website content.

No intellectual-property rights are transferred to you by your use of the website.

12. Linking to the website

You may link to publicly available pages on the website provided that the link:

is lawful and fair;
does not damage our reputation;
does not misrepresent our services;
does not suggest an association, approval or endorsement that does not exist;
does not place the website within a frame or otherwise disguise its source.

You must not link to the website from a website containing unlawful, fraudulent, defamatory or materially misleading content.

We may withdraw linking permission where reasonably necessary.

13. Third-party websites

The website may contain links to websites, platforms or services operated by third parties.

Those links are provided for convenience or information only. Unless expressly stated, they do not mean that we approve, endorse or control the third party.

We are not responsible for:

third-party website content;
third-party availability or security;
products or services supplied by third parties;
third-party privacy or cookie practices;
losses arising from your dealings with a third party.

You should review the third party’s own terms and privacy information before using its website or services.

14. Website security

We take reasonable steps to protect the website but cannot guarantee that it will always be secure or free from viruses, malware or other harmful material.

You are responsible for:

using appropriate security software;
keeping your devices and browsers updated;
protecting your own systems and information;
verifying communications before acting on unusual payment or access requests.

You should not assume that an email, message or payment request is genuine merely because it appears to refer to GRS. Where a communication appears unusual, contact us using independently verified contact details.

15. Our responsibility to you

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
any other liability that cannot lawfully be excluded or restricted.

If you are using the website as a consumer

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for loss or damage that was not foreseeable, avoidable loss caused by your failure to take reasonable precautions, or business losses arising from use of a website intended for personal use.

Nothing in these terms affects your statutory consumer rights.

If you are using the website for business purposes

To the fullest extent permitted by law, we will not be liable for:

loss of profit;
loss of revenue;
loss of business or business opportunity;
loss of anticipated savings;
loss of goodwill or reputation;
business interruption;
indirect or consequential loss;

arising solely from your use of, inability to use or reliance on the website.

This section concerns the website only. Liability relating to an accepted service booking is governed by the applicable Service Terms and Booking Conditions and booking confirmation.

Nothing in these terms excludes responsibilities imposed on us by applicable data-protection law.

16. Suspension or restriction of access

We may suspend, restrict or block access to the website where we reasonably believe that a user:

has breached these terms;
presents a security or operational risk;
has used the website unlawfully or abusively;
has attempted to interfere with the website or its systems.

This does not affect any other rights or remedies available to us.

17. Changes to the website

We may update, amend, remove or replace website content from time to time.

Changes to website content do not vary the scope, price or terms of a service booking that has already been accepted unless the parties separately agree that change in writing.

18. Changes to these terms

We may amend these Website Terms of Use to reflect:

legal or regulatory developments;
changes to the website;
changes to our business;
security or operational requirements;
improvements in clarity.

The revised terms will be published on this page with an updated effective date.

The version in force when you use the website will apply to that use. Changes to these Website Terms of Use do not retrospectively alter separately accepted service contracts.

19. Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

20. No waiver

If we do not immediately exercise a right or remedy under these terms, that does not mean we have waived it.

A waiver will be effective only where it is expressly given in writing.

21. Third-party rights

Unless expressly stated otherwise, no person other than you and Grillo Inc Ltd has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

22. Governing law and jurisdiction

These terms are governed by the law of England and Wales.

If you are using the website for business purposes, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with these terms or the website.

If you are a consumer resident in the United Kingdom, you may bring legal proceedings in the part of the United Kingdom where you live, and any mandatory consumer protections available to you remain unaffected.

23. Contact us

Questions about these Website Terms of Use should be sent to:

Email: terms@grillorealtyservices.com